Shanghai Long Fen Machinery & Equipment Co., Ltd. is the general agent of Lonking Holdings Limited (Shanghai). We provide customers with what they need, for example:
In-House Training: our company provides introductory and higher level training services for technicians of distributors and maintenance staff members to maximize machine operation. We have excellent in-house training facility in Shanghai and Longyan, and well-equipped training centers facilitated by different departments.
Technical Support: Full customer support and product improvement together with tool kits, diagnostic kits and special tools are offered to dealers for efficient and professional maintenance of machines.
Field Support: Through our dealership networks, Lonking engineers are sent to places all over the world for in-field customer support, maintaining service efficiency to the highest standards. Response time and MTTR driven working environment are devoted to providing optimum uptime of machines for the value of customers.
Parts Support: "Timely and cost effective solutions, coupled with excellent part support for machines" is a principle that Lonking always adheres to. Availability of parts in every dealership location ensures high-quality standards and minimal downtime for Lonking machines.
Lonking Holdings Limited, founded in 1993, is one of the largest construction machinery manufacturers in China. Lonking has 19 wholly owned subsidiaries and four production bases located in Shanghai, Fujian, Jiangxi and He'nan respectively, covering over 3 million square meters.
We manufacture wheel loaders, excavators, road rollers, motor graders and forklifts. Our company also develops and produces core components, including gearboxes, torque converters, axles, hydraulic components, gear pipes and driver shafts. In 2010, 41,000 units of Lonking wheel loaders were sold, covering over 20% of the domestic market share, ranking the top in the industry. We aim to continue developing energy-efficient and environment-friendly products, which win the share of the property of global economy and progress of humanity.
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